Refund policy

Refund & Return Policy

At EaseUniversal, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a straightforward return policy to ensure a smooth experience.

30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible, the item must be:

• Unused and in its original condition

• Returned in the original packaging

Please contact us at easeuniversal@gmail.com with your order number and reason for return before sending any item back.

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Return Shipping Responsibility

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure safe delivery.
We do not provide prepaid return labels.

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Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days. Processing times may vary depending on your payment provider.

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Non-Returnable Items

Please note, we do not accept returns in the following cases:

• Returned after 30 days from delivery

• Items that are used, damaged, or missing parts not due to our error

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Contact

If you have any questions about your return or our refund policy, please reach out to us at:
easeuniversal@gmail.com